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Q:How do I pay for an order?  

 A:  To pay for your order on www.unipearlhair.com, follow the steps below:

1) Select the order and click the "Pay Now" button

2) Choose payment method on the checkout page

Q:how to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.

You can use the tracking number on the following tracking links to find the tracking status.

Fedex: https://www.fedex.com/apps/fedextrack/

DHL: http://www.dhl.com/en/express/tracking.html


Q:I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Q: How long do you take to despatch an order?

A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

Q:Can I ask for small/large cap?

Our Stock Size is Medium cap which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside to help fit the head. Kindly Reminder:

For full Lace Wig and 360 Lace Wig: The size of our full lace wigs and 360 lace wigs could not be changed.

For U-part Wig and Headband Wig: The cap size of U-part wigs and headband wigs could not be changed, but the U-part wigs top is empty so you can adjust the wig according to your head size, and the headband wigs cap can be available with adjustable strap, elastic velcro snapping design wig with 5 Clips, which can fit all head sizes perfectly, cap can be available with adjustable strap.

Q: Why did my payment fail?

If your payment for an order has failed, please check it is not due to the following situations:

1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.

Q: What is your return & exchange policy?

We offer 15 days no reason return if the hair is in its original state. For more details please check our return policy / exchange policy page.